1. Tap the “Resell” button on our partner brands' website

2. Login in to the resale platform

3. Click "Add product" to upload the details of the item you want to resell from the brand

4. Use Muna's suggested pricing tool to set your own resale price

5. Click the green "List" to list your item/send it to the Muna team

6. Muna will collect and review your item

7. Once Muna has accepted your resale price and item, you will get your store voucher with your voucher code on Muna. Click "Reveal" to show the voucher code.

8. You can use your store voucher to shop for new items from the brand whose item you resold

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We only accept items that are:

- New with tags;

- New without tags;

- In excellent used condition (i.e. no defects, no pilling, fading, loose threads, or stretched fabric);

- In good used condition (i.e. no major damage, but there may be small signs of use like very slight pilling, faint fading, or minimal creasing/stretching in areas that naturally crease (elbows, knees);

- And fair used condition (visible signs of wear like pilling, fading, stretched fabric, small pulls, or tiny stains — but nothing that makes it unwearable).

Please check that they are:

- Clean, freshly washed & ironed

- Zips, buttons & fastenings all work

- Labels/branding still intact

- No strong smells (e.g. smoke or perfume)

We don’t accept damaged, fake, or heavily worn items.

Not sure if it qualifies? Send us a photo on WhatsApp — we’re happy to help!

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Yes — there are a few items we don’t accept to keep things safe, stylish & high quality:

• Damaged, stained, or heavily worn items

• Underwear, swimwear, or socks (hygiene reasons)

• Fakes or unverified designer pieces

• Items without labels or clear branding

• Altered/customised clothes that change the original fit/design

• Free promo items or samples

Not sure if your item qualifies? Just send us a picture on WhatsApp—we’re happy to check for you!

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Here are some top tips to help you:

Be honest – Clearly describe the brand, size, condition & unique features

Use great photos – Clean, well-lit pics from different angles (make sure to show the logos, fabric and tags too!)

Price smart – Use our pricing tool - fair prices sell faster

Make it desirable – Mention anything special (limited edition, trending, barely worn)

Keep it fresh – Clean, ironed & ready-to-wear items always do better

The better your listing, the better your chances of getting an approval on the resale price and getting a store voucher.

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Here’s what you can expect:

Quick review – We check your listing to make sure it meets our standards

Goes live – Once approved, your item is listed for thousands of shoppers to see

When it sells – You’ll get a WhatsApp message with next steps to organise collection of your item

Get paid – Once we receive & inspect it (if needed), you’ll get your store voucher on Muna

We’ll keep you updated every step of the way!

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You’ll get your store voucher after your item passes Muna's quality check and they have collected it from you.

Here’s how it works:

- Muna reviews your listing and approves it

- Your item is listed on our network of clothing resale platforms

- Muna arranges to collect your item via Pargo

- Muna does a finally quality check of your item and approves it

- Your store voucher and voucher code is sent to you on Muna

This process takes anywhere between 5 - 14 working days

You’ll get a WhatsApp as soon as your store Voucher is ready on Muna.

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If you have clicked "Forgot Password" to generate a new password, please check your spam folder in your emails to find the reset password link.

If you are still struggling, please contact us on our Whatsapp line to get immediate assistance.

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Reach out to us with any questions you may have on our Whatsapp line to get immediate assistance.

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